If you’d like a refund, we can happily credit the card you used to register for the event. Please send a note to pre.event@extendedsession.com, and we’ll confirm receipt as soon as we see it (We don’t need your credit card info – just your email address and date of purchase.)

There are two things to know:

• Unfortunately, we can only accept cancellations and refunds up to 48 hours before a scheduled event.
• There is sure to be a lapse in time between the time we refund your order and the time a corresponding credit appears on your credit card statement. So that you’re not left waiting and wondering, we’ll contact you as soon as we’ve processed the credit in our system.

If you’ve purchased a ticket for this online event and you find that for some reason you can’t make the live event, we’ve got you covered:

We’ll make an archive of this event available within 48 hours of the live event, and we’ll send every ticket holder details on how they can view it.

Ticket holders can view this full event archive any time they like – as often as they like.

We take data security and your privacy as seriously as you do.

That’s why we use Stripe to process your registration transaction. They take your credit card and secure your data – in fact we don’t even have access to your credit card number. Which is just the way we like it!

The information we do retain we protect carefully.

We’re committed to keeping personal information collected from those individuals who visit our website and make use of our online programming and services confidential, secure, and private. Our privacy policy ensures that we meet – and when we can – exceed most existing privacy standards.

Want to know more? Read the ExtendedSession Online Privacy Policy Agreement.

Still have a question? We’d be please to hear from you:

Still have a question? We’d be please to hear from you: pre.event@extendedsession.com.

.

The receipt you receive via email immediately after you register is all you need to know you’re set for the upcoming event.

About 48 hours before the live event is scheduled to begin, we’ll send you a personalized email confirming everything’s on schedule and containing easy instructions for accessing the event.

We’ll send another reminder on the day of the event itself, and we’ll be available online just before the event begins to make sure you have no problems joining when the time is right.

If you’ve not received confirmation of your purchase, it’s not because we haven’t sent it. In fact, we send a confirmation right away to make sure that we can reach you with event details.

If you haven’t received a confirmation, check your “junk” or “promotions” email first — some people’s email programs group unfamiliar emails in these types of folders. The email date and time should match closely the time you purchased your ticket online.

If the confirmation email is not there, there’s a small possibility that your email address wasn’t entered as you intended when you registered (You’d be surprised, but this happens). If we don’t have your proper email address, we can’t contact you.

In any case, if you can’t find your confirmation email, please send us a note at pre.event@extendedsession.com. We’ll get back to you right away!